We want you to love what you buy from us, but we get it - sometimes it just doesn't work out. Whether you didn't like it, wish to exchange an item, or received a damaged pilates bar, please always reach out to us by email: support@mykalipilates.com. We are here to make things right!

1. Returns

We offer easy returns (within 30-days after the order arrives) so that you can shop with confidence. The refund will be processed after the arrival of the package minus a $10 handling fee. Returns will be refunded in the original payment method or store credit.

Please send an email to support@mykalipilates.com with the subject line “RETURN ORDER”. We will provide you with a pre-paid shipping label. Kali is not responsible for packages lost in transit, unless you paid for shipping protection.

VERY IMPORTANT:

Our eligible return conditions are:

– New, unused, and in original condition;

– Inclusive of all original hangtags, packaging, and components at the time of return or exchange.

– Accompanied by a proof of purchase (order confirmation email)

– The order must be shipped in a box.

Used items are not eligible for returns.

2. Damaged items

Occasionally, a product will be damaged in transit, or there maybe a manufacturer’s product defect. In this case, notify our customer service department immediately and provide us with:

1. A picture of the damage(s).

2. An order number/address/full name.

By providing us with a picture of the damage, we will be able to open a damage report with our manufacturer and process either a full refund or reshipment. No questions asked. 

3. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

4. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mykalipilates.com.

5. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mykalipilates.com.

6. Discount codes by email

Offers through email marketing are only valid on orders placed through the email(s). Special discounts can not be refunded on existing orders.

7. Shipping
We will provide you with a pre-paid return label. Once your order has passed the inspection, we will process a refund - a $10 handling and inspection fee. We do this to avoid too many unnecessary returns.